30 DAY RETURNS

If you have changed your mind, we will offer a refund or exchange on most items within 30 days of purchase.

For purchases made in November and December you can exchange or refund until 31 January the following year.

Please note that change of mind returns will not be offered for goods either marked as clearance or reduced to clear, or is listed as excluded in the Returns Policy.

RETURN BY MAIL

email emerg@emerge-fashion.com.au
we will supply you with an address and details for you to return your goods.
refunds will be processed upon receipt of the goods in unused condition, with original packaging.

Return by mail with Australia Post

Return through your local Australia Post post office with over 4,400 drop-off locations to choose from, open Monday to Saturday.

To return with Australia Post, make sure your item:

Was purchased on myer.com.au
Meets the above returns conditions (unless the product does not meet the consumer guarantees)
Maximum size is 0.25 cubic metres with a maximum length of 105 centimetres. Maximum weight is 22kg.

How to return with Australia Post:

Select your nearest state from the selection below. This will take you to the relevant Australia Post returns portal where you can add details of your return.

Enter your order information to start the returns process – you will need to provide your Order ID and the email address used to place your order on myer.com.au.
Select your reason for return using the drop down provided. Please note, a charge will be incurred on ‘change of mind’ purchases. If your return is due to change of mind, you will then be prompted to enter your payment details.
Print and attach your returns label. If you do not have a printer, simply download the label and present the barcode at a participating Australia Post location, identified by the 'printer symbol', and the label will be printed for you.
Drop your parcel at one of the 4,400 Australia Post drop-off locations close to you such as post offices, parcel lockers and red street posting boxes.